Frequently Asked Questions

Please browse our frequently asked questions using the subcategories below. If you have a question that isn't mentioned then please give us a call on 01384 398 870 and we will be happy to help. Alternatively, you can use our contact form.

Can we bring pets?

We love pets. However, because of the nature of our holidays, we cannot allow pets at our Adventure Camps. Sorry! 

How many excursion days will there be during our stay?

On some holidays we include a day out for you to explore the local area and to take time out with your family and new-found friends.

These could range from a day out in Barcelona (Mediterranean Adventure) to a visit to the local caves in the Ardèche. 

Please note, the coach is available on excursion days to our families booked on our coach holidays. Those on self-drive holidays can do their own thing, or they can agree to meet up with other families, or follow our coach should they wish to join that group. Sometimes there are free places on the coach, but we can not guarantee this.

You are of course free to stay on camp on the excursion day if you wish to do so but we strongly recommend that you to go an explore the local area because there are so many exciting places to visit. 

Any entry charges are not included in the price of your holiday because this is a `free day` for families to choose what they would like to do. There are plenty of free things to do and our team will let you know what the area has to offer. 

Paying online

Book online

Most of our bookings are made directly online.  Paying online is safe and secure, using Sagepay.  It means that you don't need to write down your card details or tell them to anyone over the phone.

Book by phone

If you don't want to book online our office hours are 08h00 - 17h30, Monday to Friday. Call us on 0121 504 2070.

There are more than six people in our family! How can we book?

Don’t book online, but call us instead on 0121 504 2070. We can make special arrangements for large families, or groups of families, and can often work out some better prices for you!

What do we need to bring?

You will receive full kit list with your confirmation pack when you pay your first deposit which contains  suggestions of what you will need to bring, but here are some suggestions:

You will need to bring your own bedding to all our Adventure Camps – that should include: sleeping bag/duvet and pillow. 

For the Journey:

Snacks, Drinks, Entertainment (DVD’s, CD’s, Books), and some warm Clothing. We recommend that you keep your pillow with you on the coach for a comfortable sleep throughout the night.

For the activities:

Footwear – full toe protection is a requirement for both land and water-based activities (not open-toed sandals, crocs etc.). We recommend you bring wet/water shoes for water activities, walking boots and/or a pair of trainers with a good grip for the climbing activities. Flip-flops are also useful for the showers.

Clothing – several pairs of full/three quarter length trousers/ tracksuit bottoms/ combats for full protection, t-shirts – make sure you bring some with a high collar for protection from harnesses (e.g. Polo shirts), fleece tops and jumpers for evenings, swimsuit.

Other recommended kit – sun hats, sun glasses, a few clothes pegs for the drying lines, cagoule/waterproof coat, towels, torch, travel adapters, water resistant sun cream.

Ardèche Descent:

We strongly recommend you bring a sleeping mat for extra comfort as you camp at the Bivouac Site under the stars!